We appreciate your business and want you to be satisfied with your purchase. Please carefully review our return policy:
Time Limit: You have 10 days from the date of purchase to initiate a return. Unfortunately, we cannot offer refunds or exchanges for items returned after this 10-day period.
Eligibility: To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in the original packaging. Please ensure that all tags, labels, and accessories are intact.
Exemptions: Certain items are exempt from being returned. These include perishable goods (such as food or flowers), personalized or custom-made products, intimate or sanitary goods, and hazardous materials. We also do not accept returns for downloadable software, gift cards, or health and personal care items.
Return Process: To initiate a return, please contact our customer service team at [email address]. Provide your order number, a detailed explanation of the reason for the return, and any supporting documentation or images if necessary. Our team will guide you through the return process.
Return Shipping: The customer is responsible for the shipping costs associated with returning the item. We recommend using a track able shipping service and purchasing shipping insurance to ensure the safe arrival of the returned item. Shipping costs are non-refundable.
Refunds: Once your returned item is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within a certain number of days.
Partial Refunds: In some cases, partial refunds may be granted. This typically occurs when an item is returned with signs of use, missing parts, or in a condition that is not fully resaleable. The refund amount will be determined on a case-by-case basis.
Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, first check your bank account. Then contact your credit card company or payment provider, as it may take some time for the refund to be processed. If you’ve completed these steps and still haven’t received your refund, please contact our customer service team for further assistance.
Exchange: If you received a defective or damaged item and need to exchange it for the same product, please contact our customer service team. We will guide you through the exchange process.
Non-Returnable Items: Please note that certain items, such as sale or clearance items, may be marked as non-returnable. This information will be clearly stated on the product page.
We strive to provide excellent customer service and resolve any issues promptly. If you have any questions or need further assistance regarding our return policy, please don’t hesitate to contact our customer service team. We are here to help you.